VoIP Services
How it can help you and your business
Chances are, you already use some form of VoIP or internet phone service through your business phone line. If you’ve ever used Skype or WhatsApp, or any kind of Internet phone to make a call, you’re experiencing the power of Voice Over IP, or to put it simply making calls over the internet. When it comes to integrating VoIP into your business line, there are some factors to consider before you choose a provider. The top VoIP providers can help you lower costs, reach more customers, and even enhance your mobility and productivity. The wrong VoIP companies could be too expensive for you or simply not understand the importance of this tool in your business.
Types of VoIP Systems
The biggest difference in costs is going to be dependent on the type of VoIP service you choose for your business. There are three main types of VoIP systems available:
Hosted System. Similar to a website hosting plan, this means that the vendor owns the hardware, and your business leases or buys the phones. Maintenance will be handled by the vendor, too. Companies will usually charge a subscription to use the internet business phone system. This includes lower costs up-front, and no maintenance, so it works well for businesses without their own IT staff. However, it is less customizable and reliant on the vendor’s servers.
On-Premise System. In this scenario, your business owns the hardware, and that means that you are responsible for any upgrades or maintenance work. You’ll of course have a higher initial cost, but if you’re a larger business who wants the best options for customization and security-it could be a good choice.
Managed System. The business still owns the equipment, but the vendor takes responsibility of the hard work like set up and maintenance. This is a great ‘best of both worlds’ option, allowing you the good things about both on premise and hosted solutions. The costs are higher, and your downtime is more likely than if you went with a hosted solution.
VoIP Features
Voice over IP companies will differ greatly from one to the next. Some of the most popular features are:
- Call routing
- Call recording
- Migration of your current numbers
- Voicemail transcription
- Software phone
- 24/7 tech support
- SIP phone support
- Toll-free options
- Speed dial
- SMS messaging
- E911 services
- Group calling
- Video conferencing
- Voicemail to email